Terms of Service
Welcome to the website operated by brisanoliving("we," "us," or "our"). This Terms of Service page explains the basic rules governing the use of our website, including browsing products, creating an account, purchasing goods, placing orders, and accessing related services. By continuing to use this website, you acknowledge and agree to the terms outlined below.
1. Scope of Application
These Terms of Service apply to all users who access information, browse products, create accounts, complete purchases, make payments, or receive customer support through this website.
Certain services and activities may also be subject to additional policies published on this website, including but not limited to our Shipping Policy, Refund Policy, Return & Exchange Policy, and Privacy Policy. These policies collectively govern your use of our services.
In the event of updates or revisions, the latest published version shall prevail.
2. Account Use and Website Functionality
Users may register an account if desired or, where available, complete purchases as a guest.
Users are responsible for ensuring that all information provided is accurate, complete, and up to date. Any issues arising from incorrect information, outdated contact details, improper account management, or other user-related circumstances may affect order processing, communications, or service availability.
Website content and functionality may be adjusted from time to time due to inventory updates, system maintenance, website improvements, or operational requirements. Certain pages or features may occasionally experience delays, display errors, or temporary unavailability.
3. Product Information, Inventory Status, and Pricing
We strive to keep product information current and accurate, including product images, specifications, descriptions, inventory availability, and pricing.
However, due to data synchronization processes, technical maintenance, website updates, or other objective factors, temporary discrepancies may occasionally occur.
Subject to applicable laws, we reserve the right to:
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Correct obvious errors in product descriptions;
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Update inventory levels and product availability;
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Modify product prices and website content;
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Verify unusual or suspicious orders;
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Correct inaccurate information resulting from technical or system errors.
Product listings displayed on the website do not constitute a binding offer to sell. All orders remain subject to review and acceptance through our standard order processing procedures.
4. Order Placement and Payment
Once a customer successfully places an order and completes payment, the system will generally generate an order record and send a confirmation notice to the contact information provided.
Order statuses may include:
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Pending Processing
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Processing
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Shipped
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Completed
To protect transaction security, certain orders may require additional verification before processing. If payment information cannot be confirmed, shipping details are incomplete, or unusual circumstances are detected, order processing may be delayed.
Available payment methods will be displayed on the checkout page at the time of purchase.
5. Shipping Policy
For information regarding shipping destinations, delivery carriers, shipping charges, and order tracking, please refer to our:
Shipping Policy
Orders enter the processing stage after payment has been successfully completed.
Under normal circumstances, order processing takes approximately 3 business days.
Actual delivery times may vary depending on carrier operations, holidays, weather conditions, destination regions, and other factors beyond our control.
6. Order Cancellation Policy
For detailed cancellation requirements and procedures, please refer to our:
Order Cancellation Policy
Customers may submit a cancellation request if the order has not yet entered the shipping preparation stage.
The standard order processing period is approximately 3 business days. Once an order has been processed or shipped, cancellation requests may be restricted.
Specific eligibility requirements are governed by the applicable policy page.
7. Return and Exchange Policy
For information regarding returns, exchanges, and related procedures, please refer to our:
Return & Exchange Policy
Eligible products may be returned or exchanged within the applicable timeframe stated in the policy.
Review and verification of return or exchange requests generally require approximately 3 business days.
Processing times may vary depending on product condition, submission timing, and supporting documentation provided.
8. Refund Policy
Once a refund request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase.
After the refund has been submitted to the payment provider or financial institution, the final posting time may depend on the provider's internal processing procedures.
Processing times may vary depending on the payment method used.
If you do not see the refund reflected within a reasonable period, please contact our customer support team for assistance.
9. Dispute Resolution and Governing Rules
If questions or disputes arise regarding product purchases, order fulfillment, website use, or related services, we encourage customers to contact us first so that we can attempt to resolve the matter amicably.
If a dispute cannot be resolved through mutual communication, it may be submitted to the appropriate authority or court with jurisdiction under applicable laws.
We comply with applicable laws of the United States.
We reserve the right to modify these Terms of Service as necessary for operational, legal, or business reasons. Updated versions will apply to future access and use of the website.
10. Privacy and Data Protection
Users may be required to provide certain personal information when browsing the website, creating an account, placing an order, or contacting customer support.
Such information may be used for purposes including:
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Order management
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Delivery arrangements
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Customer support
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Security verification
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Website improvement and service optimization
We implement reasonable administrative and technical measures designed to reduce the risk of unauthorized access, disclosure, modification, misuse, or loss of collected information.
For detailed information regarding data processing practices, please refer to our Privacy Policy.
11. Intellectual Property
All content displayed on this website, including but not limited to text, product images, website design, graphics, logos, trademarks, databases, and other materials, is protected by applicable intellectual property laws.
Unless expressly authorized in writing, no individual or organization may copy, reproduce, distribute, modify, publish, display, or otherwise use any content from this website.
Unauthorized use may result in legal action and enforcement of applicable rights.
12. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, consequential, special, or secondary damages arising from circumstances beyond our reasonable control, including but not limited to:
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Network interruptions;
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System failures;
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Communication disruptions;
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Force majeure events;
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Shipping delays;
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Other unforeseen circumstances.