Additional Legal Notice

Additional Legal Notice

This Additional Legal Notice is intended to provide supplementary information regarding website operations, product sales, customer rights, and related services. We encourage users to review this page before using our website, placing orders, or purchasing products.

1. Business Transparency

We are committed to providing clear and accurate information regarding our products and services.

Product images, specifications, descriptions, pricing information, and shipping details displayed on the website are provided for reference based on the information available at the time of publication.

Due to product updates, inventory changes, website maintenance, or technical adjustments, certain information may be modified from time to time. Any updates will become effective once published on the website.

Customers are responsible for reviewing product information, order details, pricing, and shipping information before completing a purchase.

2. Nature of Business and Order Fulfillment

This website operates as an online retail platform that provides product listings, order processing, and delivery services through the internet.

All purchases, payments, and after-sales services are conducted online.

After payment has been successfully completed, orders will proceed through the applicable review, processing, and shipping procedures.

For detailed information regarding processing times, delivery schedules, and shipping services, please refer to the applicable Shipping Policy.

3. Customs Duties and Tax Compliance

We comply with applicable tax and regulatory requirements in connection with the sale and fulfillment of orders.

Product prices displayed on the website include applicable taxes and related charges where required by law.

For orders processed under a Delivered Duty Paid (DDP) arrangement, applicable duties, taxes, and required charges are calculated and included in the order total in accordance with the applicable order terms.

Once payment has been completed, customers are generally not required to pay additional charges for fees that have already been included in the order amount.

The final amount displayed at checkout represents the total amount payable by the customer.

4. Return, Exchange, and Refund Rights

To support a positive shopping experience, we provide return and exchange options for eligible orders.

Customers may submit return or exchange requests within 30 days of receiving their order, subject to the applicable requirements.

Eligible requests may be submitted in accordance with the procedures published on our website.

For detailed information regarding eligibility requirements, review procedures, refund methods, and shipping cost responsibilities, please refer to our Return & Exchange Policy and Refund Policy.

5. Payment and Data Security

Our website provides a secure environment for online payments.

Payment information submitted during checkout is processed using appropriate security measures designed to protect transaction data.

We do not store complete payment card information, including:

  • Full card numbers;

  • Card Verification Value (CVV) codes;

  • Payment passwords;

  • Other sensitive payment credentials.

We also implement reasonable administrative and technical measures designed to reduce the risk of unauthorized access, use, disclosure, or misuse of personal information.

For additional information regarding the collection and processing of personal data, please refer to our Privacy Policy.

6. Warranty and Customer Service

Customers may contact our customer support team for assistance regarding:

  • Order inquiries;

  • Shipping updates;

  • Return and exchange requests;

  • Refund inquiries;

  • General customer service support.

Product-related concerns will be handled in accordance with the policies and procedures published on our website.

Processing methods may vary depending on the product, order status, and specific circumstances of each request.

The most current information published on the website shall govern the applicable service procedures.

7. Complaints and Contact Information

If you have questions regarding order processing, product issues, refund status, personal information management, or any other service-related matter, you may contact us using the information below:

Business Address:
1228 Wenonah Ave, Berwyn, IL 60402, United States

Customer Service Phone:
+1 (217) 723-2290

Customer Service Email:
assemblyhelp@brisanoliving.com

Customer Service Hours:
Monday to Friday
9:00 AM – 12:00 PM and 2:00 PM – 6:00 PM (Local U.S. Time)

Upon receiving your inquiry or complaint, we will review the matter and respond as appropriate.

8. Dispute Resolution

If any dispute arises in connection with the use of this website, order fulfillment, product purchases, or related services, both parties are encouraged to first seek an amicable resolution through direct communication.

If a dispute cannot be resolved through mutual discussion, it may be submitted to a court or authority with appropriate jurisdiction in accordance with applicable laws and procedures.

We comply with applicable laws and regulations governing our business operations and data processing activities.

We reserve the right to modify, update, or replace this Additional Legal Notice at any time. Any changes will become effective upon publication on the website unless otherwise stated.

Your continued use of the website following the publication of updates constitutes your acceptance of the revised terms.