Order Cancellation Policy
Thank you for choosing BrisanoLiving ("we," "us," or "our") for your purchase.
This Order Cancellation Policy explains when an order may be canceled, how cancellation requests are processed, and how refunds are handled. We encourage you to review this policy carefully before submitting a cancellation request.
Order Cancellation Requests
Once an order has been successfully placed and payment has been completed, it enters our review and processing workflow.
Customers may request order cancellation before the order has entered the shipping stage, subject to the conditions outlined below.
Eligible Orders for Cancellation
An order may be canceled if all of the following conditions are met:
The cancellation request is submitted within 48 hours of placing the order; and
The order has not yet been shipped.
Orders meeting both requirements may be eligible for cancellation.
Orders That Cannot Be Canceled
Cancellation requests generally cannot be accepted under the following circumstances:
More than 48 hours have passed since the order was placed;
The order has entered the shipping process;
The order has already been shipped.
If an order cannot be canceled, customers may contact us after delivery to request a return and refund in accordance with our Return & Exchange Policy.
For detailed information regarding returns, exchanges, and refunds, please refer to our Return & Exchange Policy.
How to Submit a Cancellation Request
If you wish to cancel an order, please contact our customer service team using the contact information provided below.
Information Required for Cancellation Requests
To help us verify your order status, please provide:
Order number;
Proof of payment;
Contact information;
Any additional information that may assist in identifying the order.
Cancellation Review Process
Upon receiving your request, we will review the current status of your order.
Our customer service team may contact you if additional verification is required.
If the request meets the cancellation requirements, we will notify you through the contact information provided and arrange the refund process accordingly.
Refund Process for Canceled Orders
For orders that have been successfully canceled and approved, refunds will be issued using the original payment method.
Refund Method
Refunds will be returned to the original payment account used for the purchase, including but not limited to:
Visa
MasterCard